Ordering from Primesavour.

Every product on the shelf has been bought by us from a named grower, inspected on arrival and graded before it was offered to you. What you see is what is physically in our warehouse today; when a crate sells through, the product disappears from the shelf rather than being promised and substituted.

1. 1

   Browse by aisle, or search

   Fruit, exotic, vegetables, and herbs and leaves. Search matches names, botanical names and tasting notes.
2. 2

   Read the pack

   Each product states what one unit is — a piece, a pack, a bunch — and its weight. Fruit is usually shown in pounds, herbs and leaves in grams.
3. 3

   Open the nutrition and health sheet

   Beside the price. Calories and macronutrients per 100 g, the vitamins and minerals it is a good source of with their share of an adult's daily value, and — where there is one — a caution worth knowing.
4. 4

   See where it came from

   The product page shows the crate your order would be picked from: the grower and their town, the grade it passed at, the day it was picked, its best-before, and the temperature it is held at.

Add from the shelf or a product page and adjust quantities in the basket. The basket is kept on this device until you check out, and quantities are limited to what is actually on the shelf. On a phone the basket is always one tap away in the bar at the bottom of the screen.

1. 1

   Your details

   Your name, your email for the receipt and tracking, and optionally a phone number with its country code — only your driver sees it, and only if they need to reach you.
2. 2

   Your location

   Use my location places a pin on your address. You can also type the address and choose a suggestion, or tap the map. Drag the pin to your exact door — for a gated community, the gate; for an apartment, the entrance.
3. 3

   The ZIP check

   We confirm the ZIP code you typed matches where the pin sits. If they disagree we ask which is right, because the distance decides who brings your order and what it costs.
4. 4

   Your delivery band

   The distance from our warehouse sets the delivery window and fee before you commit to anything.

You see your order with its photographs, the address it is going to and when it will arrive. Add a tip for your driver if you wish — it is never pre-selected, and it goes to them in full.

Cash at the door

Nothing to enter. The crates for your order are reserved the moment you place it, picking starts shortly after, and you pay the driver when it arrives. Exact change is appreciated.

The moment you place the order, your items are taken from specific crates and reserved for you. Nobody else can be sold the same last pack.

Your confirmation opens straight onto the tracker, and your receipt email carries a link back to it. It shows what is genuinely happening in our warehouse — not a timer.

Placed

We have it.

Picking

Coming off the shelf, crate by crate.

Packed

Boxed, cold and checked, waiting for the driver.

On the way

With your driver — their name and a button to call them appear here.

Delivered

At your door. If your driver left a note (left with a neighbour, gate locked) you will see it.

The tracker shows the time we promised and, if we are running late, says so plainly. The crate numbers your order was picked from are listed too — each names the grower, the day it was cut and the inspection it passed.

Signed in

Your orders lists every order placed with your email, on any device, with its tracker and its receipt. Signing in is Google or a six-digit code we email; there is no password.

By order number

Type the number from your receipt into Your orders and you see where it is. The whole order, with the address and the crates it was picked from, opens for the email that placed it: from the link in your receipt, on the device you ordered from, or once you are signed in.

On the same device

The phone or computer you ordered from remembers its orders, signed in or not.

We buy only from growers whose farms and food-safety certification we have reviewed, and we inspect every delivery before it can be sold. Produce is graded on arrival: only what meets our standard reaches the shelf, and what does not is refused at our dock at our cost, not yours.

Our shelf is turned continuously. Every crate is held at the temperature its produce needs — cold for leaves and berries, cool rather than cold for tropical fruit, which is damaged by refrigeration — and leaves well within its window.

When it arrives: refrigerate leafy greens, herbs, curry leaves and berries at once, and chicken, eggs, fish and shrimp straight into the fridge or freezer. Keep mango, bananas, jackfruit, avocado, tomatoes and sweet potato out of the refrigerator until ripe; they keep their flavour and texture at cool room temperature. Each product’s health sheet carries its own tip.

Tell us. Use Something wrong? on your order tracker, or reach the team directly. Because every item is traced to its crate, we can usually see what happened before we reply.

Hours

Monday to Saturday, 8am – 6pm ET

Our promise

We answer the same day, usually within a couple of hours.

Refunds

Returns and refunds explains exactly what we refund and how.

Once an order is delivered you can also leave a review. Reviews are read by the team before they are published.