A real person reads all of this.

Write to the address on our contact page and quote your order number, which is on your confirmation email and on your orders. If something arrived in poor condition, attach a photograph and read how refunds work.

We buy crop outright, pay on agreed terms, and carry the market risk ourselves. If you farm within reach of our warehouse and want us to look at what you grow, use the supply enquiry form. It asks the questions our buyer would ask anyway, which saves a round of email.

Our own refrigerated fleet covers the miles closest to the warehouse, same day. Beyond that we hand the box to a contracted cold-chain courier.

Enter your address at checkout and the site tells you which band you are in, and what it costs, before you pay for anything.

The warehouse is a working cold store and is not open to the public. If you need to collect an order in person, email first and we will arrange it.